Shipping Policy

At Elodie Mercier, we are committed to providing a smooth, reliable, and transparent shipping experience for every order.

Free UK,US Delivery

We proudly offer free uk,us delivery on all orders.

Order Processing Time

All orders are processed within 1–3 business days.

Please note:

• Orders are not processed or shipped on weekends or public holidays.
• During high-demand periods, processing times may be slightly extended.

Estimated Delivery Time

Once your order has been processed and dispatched, the estimated delivery time is typically 5–11 business days, depending on your location.

Total Delivery Time

The total estimated delivery time is:

1–3 business days for processing
plus
5–11 business days for shipping

This means most orders arrive within approximately 6–14 business days.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Please allow a short period of time for tracking updates to appear after dispatch.

Customs, Duties, and Taxes

All customs duties, import taxes, and related fees are included in your order total.

You will not be charged any additional customs fees, import duties, or hidden delivery costs upon arrival.

Delivery Delays

While we do our best to ensure timely delivery, delays can occasionally occur due to circumstances outside our direct control, including:

• Customs clearance procedures
• Carrier delays
• Weather disruptions
• High seasonal demand
• Incorrect or incomplete shipping details

If any shipping issue occurs, our team will work with you to help resolve the matter as quickly as possible.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

If an order is delayed, returned, or cannot be delivered due to an incorrect or incomplete address provided by the customer, we will do our best to assist in resolving the issue.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or significantly delayed in transit, please contact us at support@elodiemercier.com as soon as possible.

Please include:

• Your order number
• A brief description of the issue
• Photos, where applicable

We will review the issue and work with you toward an appropriate resolution. Our team is committed to supporting you and resolving shipping-related concerns as efficiently as possible.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Elodie Mercier
Email: support@elodiemercier.com
Website: elodiemercier.com